Refund Policy

Phase-1 policy for Madefield House retail orders. Corporate wholesale and custom-logo programs may follow a written quote instead of this page.

Eligibility: unused items in original condition may be returned within 14 days of delivery. Personalized, monogrammed, or made-to-order pieces are not returnable unless they arrive damaged or not as described.

How to start a return: email the brand support inbox from Customer Service with your order number, the email used at checkout, the item(s), and the reason. Wait for return instructions before shipping anything back.

Inspection: after we receive the return, we check condition. If approved, refunds go to the original payment method. Timing depends on the payment provider after we process the refund in our systems.

Damaged or incorrect items: contact us within 7 days of delivery with clear photos. We will arrange a replacement, store credit, or refund based on stock and what we can verify.

We do not invent restocking fees or rush ship promises on this page. Shipping cost for buyer-remorse returns is typically the customer’s responsibility unless we confirm otherwise in writing.